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Title	Managing services : using technology to create value / Mark M. Davis, Janelle Heineke .
Author	Davis, Mark M
Publication	Boston : McGraw-Hill, 2003
Detail	xvii, 443 p. :\|bill
Subject	Service industries -- Technological innovations -- Management.(+)
	Value analysis (Cost control).(+)
	Customer relations -- Management.(+)
Source Types	Book

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hold	No	Location	Collection	Unit	Copy	CallNo	Status
	1	มหาวิทยาลัยราชภัฏศรีสะเกษ	หนังสือทั่วไป(ภาษาอังกฤษ)			658 D263M 2003	Available